Refund policy

Returns and Refunds Policy 

Effective 17 September 2026 

1. Your rights under the Australian Consumer Law 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

The change of mind returns described in section 3 are offered in addition to your legal rights. The conditions and timeframes in section 3 do not apply to claims for faulty or misdescribed goods under section 2. 

2. Faulty, damaged or incorrect items 

If an item arrives damaged, develops a fault, does not match its description, or is not what you ordered, contact us at contact@undatech.com.au with your order number, a short description and photos where possible. We will respond within two business days. 

If the problem is a major failure (for example the item is unsafe, or would not have been bought by a reasonable person who knew about the problem), you may choose a full refund or a replacement. If the problem is minor, we will repair or replace the item, or refund you, within a reasonable time. We pay the return postage for faulty or incorrect items and will send you a prepaid return label. 

Refunds are paid to the original payment method within five business days of us confirming the remedy. Your bank or card provider may take a further three to ten business days to show the refund. 

The following are not faults: normal wear and tear; damage caused by misuse, alteration or failure to follow the care instructions; and changes to a garment caused by exposure to flame, heat, chemicals or abrasion. A fire-resistant garment that has charred, discoloured or stiffened after exposure to flame or heat has done its job and should be retired and replaced. If that has happened to you, please contact us anyway. We want to know. 

3. Change of mind returns 

We accept change of mind returns within 30 days of the date your order was delivered, if the conditions below are met. 

UndaShield Fire-Resistant Bra and Ultra Performance Bra 

  • Unworn (tried on only, over your own underwear), unwashed and in original condition, with no marks, odours, deodorant or make-up. 

  • All tags attached and returned in the original packaging. 

Menstrual Briefs (UndaShield Fire-Resistant Menstrual Brief and Everyday Menstrual Brief) 

For hygiene reasons we do not accept change of mind returns or exchanges on menstrual briefs. Please check the size guide carefully before ordering, and if you are unsure about sizing, email us before you buy and we will help. If something has gone wrong with your order, get in touch anyway. Your rights for faulty or incorrect items under section 2 are not affected by this. 

Items we cannot accept for change of mind 

  • Items that have been worn, washed or altered. 

  • Menstrual briefs, for hygiene reasons (see above). 

  • Items that have been exposed to flame, heat, chemicals or workplace contaminants. These cannot be safely resold. 

  • Items marked as final sale at the time of purchase. Your rights for faulty goods under section 2 still apply to these items. 

Cost of change of mind returns 

You pay the cost of posting a change of mind return to us. We recommend a tracked service, as we cannot process a refund for a change of mind return that does not reach us. The original shipping charge is not refunded. Refunds are paid to the original payment method within five business days of us receiving and checking the item. 

If a returned item does not meet the conditions above, we will contact you and return it to you. We may ask you to pay the return postage at cost. 

4. Size exchanges 

Fit matters for a protective garment, and we would rather you had the right size. If your product does not fit, you may exchange it for a different size in the same product within 30 days of delivery, subject to the change of mind conditions above and to stock availability. You pay the postage to return the original item to us. We will confirm the arrangements for sending the replacement when we issue your return authorisation. If the replacement size is out of stock we will refund you instead. 

5. How to return an item 

  1. Email contact@undatech.com.au with your order number, the item you are returning and the reason. 

  1. We will reply with a return authorisation and instructions. For faulty or incorrect items we will include a prepaid label. 

  1. Pack the item securely in its original packaging and post it to the return address in Belmore, NSW that we give you with your return authorisation. Please do not post anything to us before you receive it. 

  1. We process returns within five business days of receiving them and email you when it is done. 

6. Proof of purchase 

Please keep your order confirmation email. It is your tax invoice and your proof of purchase for any return. 

7. Business and organisational purchasers 

The Australian Consumer Law applies to goods of a kind ordinarily bought for personal use, and to goods costing up to $100,000, whether or not you buy them for a business. Your consumer guarantee rights are the same as any other customer. 

8. More information 

The Australian Competition and Consumer Commission explains consumer guarantees at accc.gov.au. In New South Wales you can also contact NSW Fair Trading.