Shipping Policy 

Effective 17 September 2026 

Where we deliver 

We deliver to street addresses, PO Boxes and Parcel Lockers within Australia. We do not currently ship internationally. 

Order processing 

Orders are dispatched from Belmore, NSW. In-stock items are dispatched within two business days of your order. Made-to-order items show their dispatch timeframe on the product page. Business days are Monday to Friday, excluding NSW public holidays. 

Shipping options and cost 

Delivery estimates are based on Australia Post's published timeframes for metropolitan areas. Regional and remote addresses may take longer. Estimates are not guaranteed delivery dates, and periods of high demand or events outside our control can cause delays. 

Tracking 

Every order is sent with tracking. We email your tracking number when your order is dispatched, and you can follow your parcel on the Australia Post website or app. Parcels may be left in a safe place where the delivery driver considers it safe to do so. If you would prefer signature on delivery, contact us after ordering and we will arrange it where possible. 

Delivery address 

Please check your delivery address carefully before you pay. If you notice an error, contact us straight away and we will correct it if the order has not yet been dispatched. If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected from a post office, we will contact you to arrange redelivery. We may ask you to pay the redelivery postage at cost. 

Lost, delayed or damaged deliveries 

We are responsible for your order until it is delivered to the address you gave us. If your tracking has not updated, or your parcel has not arrived within five business days after the end of the estimated delivery window, contact us with your order number. We will lodge an enquiry with Australia Post and keep you informed. If Australia Post confirms the parcel is lost, we will send a replacement or refund you in full, whichever you prefer.

If your order arrives damaged, please contact us within 48 hours with a photo of the parcel and the item so we can resolve it quickly. This timeframe helps us claim against the carrier and does not affect your rights under the Australian Consumer Law. 

If tracking shows your parcel was delivered but you have not received it, please check with other people at your address and any safe drop location, then contact us. We will investigate with Australia Post and work with you to resolve it. 

Questions 

Contact us at contact@undatech.com.au.